Wheaton Primary Care Doctors - Duly Health and Care
Primary Care • Wheaton, IL
Ratings by platform
- Birdeye: 4.7/5 (342)
- Duly Health and Care (internal surveys): 4.8/5 (504)
What patients say
Patients praise
- Many patients praise individual physicians for being attentive, thorough, and compassionate
- High satisfaction scores for specific, long-tenured doctors
- Patients appreciate clear communication and proactive care from specific providers
Common complaints
- Long wait times for appointments (months out)
- Difficulty reaching staff/nurses by phone
- Administrative/billing issues, including unexpected charges for preventative visits
- Rudeness or lack of empathy from some staff and providers
- Strict/inflexible cancellation or late policies for sick patients
In patients' words
"Appointment dates for in-person visits with Duly physicians are 2 to 3 months out. There is no way to get simple questions answered by the doctor."
— bippermedia.com"I have been a patient with Glen Ellyn, DuPage, Duly clinic since 1976 and Dr. Kemp has been my best Primary Care provider!!"
— WebMD"After the appointment I was billed for both a Preventative Visit (covered) and Office Visit (>$200 out of pocket) despite only coming in for Preventative."
— localitybiz.comMore clinics in Wheaton
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