Pain Management | Northwestern Medicine
Pain Management • Wheaton, IL
Ratings by platform
- Healthgrades (Dr. Jeffrey Oken): 1.8/5 (5 reviews)
- Northwestern Medicine (Dr. Mark P. Hanna): 4.9/5 (1,775 ratings)
- Birdeye (Northwestern Medicine Spine and Pain Care Center): 2.0/5 (12 reviews)
What patients say
Patients praise
- thorough and knowledgeable providers
- clear explanation of conditions and treatment options
- compassionate and professional care for specific procedures
- successful treatment outcomes for some patients
Common complaints
- concerns regarding billing practices and costs
- difficulties with communication and follow-up responses through patient portals
- reports of staff being dismissive or unprofessional
- mixed experiences regarding medication management and prescribing policies
In patients' words
"He takes the time to explain my condition and all treatment options in clear, understandable terms. The cortisone injections and ablation procedures are performed with great precision and professionalism."
— Northwestern Medicine Patient Review (Dr. Mark P. Hanna)"Since Jenine retired. It has gone downhill. ... She told me I was taking meds that she had not prescribed. It has made me not trust doctors now."
— Birdeye Patient Review (Northwestern Medicine Spine and Pain Care Center)"The issues I have are following up with your patients is poor. ... One took them almost a month, and another time it took them a week."
— WebMD Patient Review (Northwestern Medicine Regional Medical Group)More clinics in Wheaton
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