150 E. Willow Ave., Wheaton, IL 60187 - Duly Health and Care
Obstetrics & Gynecology • Wheaton, IL
Ratings by platform
- Bipper Media: 2.5/5 (62 reviews)
- Birdeye (Google): 4.7/5 (342 reviews)
- Yelp (via MapQuest): 3.5/5 (23 reviews)
What patients say
Patients praise
- High quality of care and professional, compassionate doctors
- Positive experiences with specific providers and nurses
- Effective communication and attentive listening during appointments
- Ease of scheduling via patient portals for some patients
Common complaints
- Billing and insurance-related issues (including surprise charges for preventative visits)
- Difficulty scheduling appointments and long hold times
- Challenges with communication and getting questions answered
- Issues with staff responsiveness and perceived short-staffing
- Strict policies regarding appointment tardiness or missing information resulting in denied service
In patients' words
"After the appointment I was billed for both a Preventative Visit (covered) and Office Visit... despite only coming in for Preventative."
— Bipper Media"Dr Jierschele was amazing! Bedside manner is second to none! Nurse was amazing! Because of this experience I will stay with Duly for this Dr."
— LocalityBiz"They improperly billed me multiple times. After hours on the phone and significant gaslighting, they agreed they made a mistake and corrected it."
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