Northwestern Medicine Endocrinology Wheaton
Endocrinology • Wheaton, IL
Ratings by platform
- Yelp: Average rating on Yelp is often low or limited in quantity (e.g., a mix of 1 and 5-star reviews) (Very limited number of public reviews available across platforms)
- WebMD (for specific provider): 4.0 out of 5 stars (based on 7 ratings) (7 ratings (1 review))
- Vitals: Approximately 3.7 out of 5 stars (Varies by individual provider profile)
What patients say
Patients praise
- Some patients report doctors are professional, meticulous, and take time to explain conditions clearly
- Staff described by some as friendly and helpful
- Some patients express satisfaction with the care received for specific conditions like type 1 diabetes
Common complaints
- Concerns regarding poor communication and slow response times to patient messages via the online portal
- Complaints about doctors appearing dismissive or invalidating patient symptoms, particularly regarding hypothyroidism/Hashimoto's disease
- Reports of perceived lack of thoroughness in diagnostic testing and treatment planning
- Instances where staff or providers were perceived as having poor bedside manner or attitude
In patients' words
"Dr. Stein has always been very helpful, considerate, respectful and takes the time to explain everything in a way I can understand. I never feel rushed. He has been a great help to me and has done his best at all times."
— WebMD patient review for Dr. Adam Stein"She gave me a vague answer, with an attitude as if I was inconveniencing her... she proceeded to tell me that my blood work came back normal and my symptoms (Swelling, Hair falling out in large chunks, etc) were all in my head and I was faking it."
— Vitals patient review for Dr. Demetra Rupp"He treated my 11 y.o. daughter like she wasn’t in the room... didn’t listen to the whole picture. Completely ignored the many symptoms she has... He had no interest in finding out why her labs are abnormal."
— Vitals patient review for Dr. William Zeller"The issues I have are following up with your patients is poor. The other issue is when you have my chart and you can send the team a message it states two days to return your message. One took them almost a month, and another time it took them a week."
— WebMD patient review for Northwestern Medicine Regional Medical Group WheatonMore clinics in Wheaton
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