Northwestern Medicine Personal Physician Care Wheaton
Concierge Medicine • Wheaton, IL
Ratings by platform
- nm.org (Personal Physician Care Wheaton team): 5.0 stars (190 ratings)
- vitals.com (Dr. Jon P. Aagaard): 4.9/5 stars (average) (not stated)
- doctor.webmd.com (Regional Medical Group Wheaton): not explicitly shown; 1 rating with 1 review (1 rating / 1 review)
What patients say
Patients praise
- Personalized/attentive care via an annual membership model
- Highly rated physicians (e.g., 5.0 on nm.org team page; ~4.9 average for Dr. Aagaard)
- Compassionate, respectful, and thorough communication/follow-up described in reviews
Common complaints
- Billing/insurance issues and difficulties resolving disputes (BBB complaints about Northwestern Medicine)
- Poor follow-up or slow response to patient messages reported in one review
- Very limited/no recent reviews on some directories (e.g., wellness.com shows no recent reviews)
In patients' words
"“Rated 5.0 star … 190 Ratings.”"
— nm.org – Personal Physician Care Wheaton Team page"“Their issues I have are following up with your patients is poor… One took them almost a month.”"
— WebMD doctor listing – Northwestern Medicine Regional Medical Group Wheaton (1 review)"BBB complaint themes include “failed to send this to my health insurance… kept getting bills” and “double billed for services for same day of service.”"
— BBB complaints page for Northwestern Medicine"“Patients consistently rate Dr. Aagaard highly… giving him an average rating of 4.9 out of 5 stars.”"
— Vitals – Dr. Jon P. Aagaard profileMore clinics in Wheaton
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