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Family Medicine • Westminster, CO
Ratings by platform
- Trustpilot (Westminster Medical Group): 4.9/5 stars (116 reviews)
- iWantGreatCare (Chelsea and Westminster Hospital): Not explicitly aggregated (individual reviews provided) (145 reviews)
- CityMaps (Westminster Physiotherapy and Pilates Centre): Not explicitly aggregated (59 reviews)
What patients say
Patients praise
- Professional, friendly, and compassionate staff
- High satisfaction with clinical outcomes and treatment quality
- Clear and helpful communication during procedures
- Effective post-care support and patient accommodation
Common complaints
- Difficulties contacting surgeries via telephone and website
- Long wait times for appointments and telephone responses
- Historical governance and complaint management issues at certain locations
- Infrastructure concerns such as outdated facilities
In patients' words
"Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, warmth, and genuine care, making them feel comfortable and well-supported throughout their procedures."
— Trustpilot (Westminster Medical Group)"Yet again the care at Chelsea & Wewtminster was outstanding …. I was treated with respect and friendly care throughout. It is a pity the hospital cannot afford to update loos but that is only adverse Remark!"
— iWantGreatCare (Chelsea and Westminster Hospital)"Patient’s find it difficult to get through to the surgery via telephone – We have upgraded our phone system which includes a call back system to save patients having to stay on the phone."
— Westminster Medical Centre NHS feedback pageMore clinics in Westminster
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