Audiology Treatment Locations at University Hospitals
Otolaryngology and Audiology • Westlake, OH
Ratings by platform
- Birdeye (UH Westlake Health Center): 3.6 out of 5 stars (based on 94 reviews) (94 reviews)
- Cleveland Clinic (Katie Hahn, AuD): 4.9 out of 5 stars (131 ratings) (12 reviews)
- Cleveland Clinic (Susan Kasunick, AuD): 4.9 out of 5 stars (153 ratings) (8 reviews)
- Healthgrades (Joseph Baker, MA): 5.0 out of 5 stars (1 rating) (1 review)
What patients say
Patients praise
- Audiologists consistently described as knowledgeable, kind, patient, and professional
- High patient satisfaction ratings for individual providers (e.g., 4.9/5 range)
- Effective and thorough care for hearing concerns and ear-related issues
Common complaints
- Reports of curt and rude behavior from administrative or reception staff
- Concerns regarding unauthorized testing or insurance-related billing practices at the health center
- One report of an extended wait time for an appointment and perceived lack of time spent with the provider during an audiology consultation (though this was specific to a different healthcare network's Westlake department)
In patients' words
"Care provider is beyond amazing patient knowledgeable helpful and always listening and addresses every need"
— Cleveland Clinic patient review (Katie Hahn, AuD)"Susan Kasunick could not have been more attentive and responsive to my needs. I came in to see her with a laundry list of concerns and problems, and she quietly, kindly, and efficiently addressed/solved each thing on my list."
— Cleveland Clinic patient review (Susan Kasunick, AuD)"Inova will not provide service without the patient signing an IPAD form saying they will pay whatever the insurance doesn’t. Then they proceed to do unauthorized testing and evaluations requiring you to pay full price. Customer service is a joke."
— Birdeye review of UH Westlake Health CenterMore clinics in Westlake
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