Westlake - Crystal Clinic Orthopaedic Center
Orthopaedics • Westlake, OH
Ratings by platform
- Yelp: 3.1/5 (74 total reviews across 21 locations)
What patients say
Patients praise
- Some patients reported positive experiences with specific doctors
- General acknowledgment of the clinic's specialized focus on orthopedic care
Common complaints
- Difficulties with the billing department, including lack of responsiveness to inquiries and confusion over bills
- Reports of unprofessional, dismissive, or abrasive staff and front-desk personnel
- Long wait times for appointments and while in the office
- Difficulty reaching staff for post-surgical care or follow-up communications
In patients' words
"People I’ve ever seen specially the billing department trying to pay a bill... No return call."
— PissedConsumer"Doc's have been great! The PT staff and office help at this office were terrible."
— YelpMore clinics in Westlake
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