UH Westlake Internal Medicine | University Hospitals
Internal Medicine • Westlake, OH
Ratings by platform
- Birdeye (UH Westlake Health Center): 3.6/5 (94)
What patients say
Patients praise
- Some providers receive high individual ratings from patients
- Positive experiences with specific clinical staff and bedside manner during procedures
- Commitment to improving patient outcomes through evidence-based care programs (e.g., American Heart Association awards)
Common complaints
- Poor administrative and scheduling experiences (long wait times, difficulty getting appointments)
- Perceived unprofessionalism or rudeness of office staff/phone support
- Concerns regarding misdiagnosis and quality of clinical care
- Frustration with restrictive policies (e.g., during COVID-19 pandemic)
In patients' words
"Dr. Pavluk misdiagnosed my Father. Then, a few years later, misdiagnosed my Mother... My Father died at 59 and my Mother spent her last 15 years in nursing homes because of Pavluk's very poor doctor skills."
— LocalityBiz (Reviewer: Karen Reed)"It used to be that my doctor there could see me in urgent situations the next day. Now, it's a two week wait for whatever is wrong with you... VERY BAD AVAILABILITY!"
— LocalityBiz review"The staff helped me in so many ways. Dr. Jei Luo kept checking on me. The recovery nurse and the other nurses took great care of me."
— Birdeye (Reviewer: Anonymous)More clinics in Westlake
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