Baystate Women's Health Ob/Gyn - Westfield
Women’s Health • Westfield, MA
Ratings by platform
- Birdeye: 3/5 stars (8 reviews)
- WebMD Care (for Sarah Todd, CNM): 5/5 stars (9 reviews)
- Healthgrades (for Sarah Todd, CNM): 4.6/5 stars (9 reviews)
- Healthgrades (for Dr. James Wang): 4.6/5 stars (9 reviews)
What patients say
Patients praise
- Individual providers (specifically Sarah Todd and Dr. James Wang) often described as professional, kind, and good listeners
- Patients felt heard and cared for during examinations
- Compassionate care from certain medical staff
Common complaints
- Billing issues and unexpected lab fees
- Poor communication and follow-up from office staff
- Long wait times for appointments and tests
- Difficulty with portal communication systems for pregnant patients
- General office understaffing and workload concerns
In patients' words
"I was very impressed by the entire office. ... Completely put me @ ease by Sarah Todd: Professional, caring, friendly, good listener, competent."
— WebMD Care review"Just received a collection notice in the mail. This has officially become a legal case. I had my first visit last fall where all went seemingly well…until I received a bill for almost $1,150 in lab fees that I never ordered/nor was consulted about during my appt."
— Birdeye review"Finally had a telephone appointment SCHEDULED and the Doctor never called . NOBODY CALLED ME AT ALL. I have had longer then normal wait time for prescriptions that were needed as well."
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