Family Medicine - Holyoke Health
Internal Medicine • Westfield, MA
Ratings by platform
- Holyoke Health Official Website (for K. O'Connor, FNP): 4.9/5 (238 reviews) (238 reviews)
- Holyoke Health Official Website (for Dr. T. Graziano, MD): 4.8/5 (328 reviews) (328 reviews)
- Healthgrades (for Dr. T. Graziano, MD): 3.1/5 (14 reviews)
What patients say
Patients praise
- providers described as caring and professional
- effective communication and ability to explain medical information clearly
- thoroughness during medical evaluations and treatment planning
- attentiveness to patient history and needs
Common complaints
- reports of disorganization in administrative processes
- difficulties with referrals and follow-ups
- perceived lack of urgency in care coordination
- instances of unprofessional communication or long wait times
In patients' words
"My care provider (Kristen O'connor) is a caring person, very professional, and has the ability to explain medical terminology in terms easy to understand. Both her medical skills and her communication skills are excellent."
— Holyoke Health Official Website"Dr. Graziano took time to actually listen to me. My visit wasn't rushed. He was very thorough with regards to evaluating and assessing my health complaint. He was sure to recognize my health history and how it effects my current state."
— Healthgrades"I have fallen through the crack several times. They are very disorganized. The staff is very friendly and that's the only reason they're getting two stars. The doctor seem overwhelmed and are not able to truly look at a patient's past medical records."
— LocalityBiz
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