Family Medicine Associates | Primary Care in Westfield, MA
Internal Medicine • Westfield, MA
Ratings by platform
- Birdeye: 2.8 out of 5 stars (79 reviews)
What patients say
Patients praise
- Some patients report positive experiences with specific providers or physician assistants
- Occasional reports of punctual appointments
Common complaints
- Unprofessional and rude office staff
- Poor communication and responsiveness regarding referrals, prescriptions, and billing inquiries
- Long wait times for appointments and phone calls
- Difficulties with patient portal and scheduling processes
In patients' words
"This clinic has been the worst experience I've ever had with a healthcare provider... no referrals have been processed, and when I reached out to the front desk, the staff member laughed at my concerns and abruptly hung up."
— Birdeye / Yelp via Yahoo Local"Stay away from this place at all costs. The people that run the office hate their jobs and they don't hide it. The billing department is the worst of the worst that I have ever encountered."
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