Family Medicine Associates | Primary Care in Westfield, MA
Pulmonology • Westfield, MA
Ratings by platform
- Birdeye: 2.8 out of 5 stars (79 reviews)
What patients say
Patients praise
- Some patients appreciate specific physicians despite negative office experiences
- Occasional reports of kind and attentive individual staff members
Common complaints
- Poor communication and unresponsiveness from office staff
- Difficulties with referrals, prescriptions, and billing processes
- Long wait times for appointments and unhelpful customer service experience
- Reports of unprofessional behavior from front desk personnel
In patients' words
"The office manager is unbelievably rude, uninformative, disinterested, and frankly the most unprofessional professional I've every conversed with. ... The billing department is the worst of the worst that I have ever encountered."
— LocalityBiz/Yelp reviews"This clinic has been the worst experience I've ever had with a healthcare provider. I saw their RN over five weeks ago, and was assured that referrals would be sent out promptly. Since then, I've called multiple times, only to find that nothing has been done."
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