West Seneca, NY | Family Practice
Primary Care • West Seneca, NY
Ratings by platform
- US News (Dr. David S. Clifford): 5/5 (142 reviews)
- WebMD (Dr. David Clifford): 3.5/5 (5 ratings)
- WebMD (Dr. Martin Casey): 5/5 (37 ratings)
- Healthgrades (Dr. Richard Karaga): 4.7/5 (12 reviews)
- Healthgrades (Dr. Lisa Hoffman): 3.8/5 (10 ratings)
- Healthgrades (Dr. Erica Redenbach): 4/5 (Not explicitly totaled)
What patients say
Patients praise
- Doctors perceived as knowledgeable and compassionate
- Focus on preventive care and thorough medical history reviews
- Convenience of same-day or next-day appointments (in some practices)
- Prompt follow-up on test results
Common complaints
- Unprofessional or rude office staff and receptionists
- Difficulties in scheduling appointments and long hold times
- Concerns about billing practices and no-show fees
- Perception that patients are treated like numbers rather than individuals
- Difficulty seeing actual doctors vs. mid-level providers (PAs)
- Long wait times in the office
In patients' words
"Dr. Clifford is always available and very knowledgeable. He takes the time to answer all my questions completely."
— WebMD"Dr. Casey is no longer a good doctor. He lets his incredibly rude and unprofessional staff call the shots."
— WebMD"Dr Karaga really cares about his patients. He takes care of my brother, dad and I. Always is polite, remembers important details about us."
— Healthgrades"I’ve sat on hold over 45 minutes when I was desperate for an answer. I have given up waiting many times."
— Healthgrades"No longer do they see you as a patient, but, just another paycheck. They treat you as a number, NOT a human being."
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