Home - Primary Care of Western New York, LLP
Primary Care • West Seneca, NY
Ratings by platform
- Birdeye: 2.3/5 stars (272 reviews (Birdeye/Google aggregated))
- Yelp: 1.7/5 stars (81 reviews)
What patients say
Patients praise
- Occasional praise for specific individual physicians or physician assistants
- Some patients report feeling listened to by certain providers
Common complaints
- Difficulty reaching the office via telephone, including long hold times and unresponsiveness
- Issues with office management, administrative staff, and customer service being rude or incompetent
- Problems with billing, medical record management, and test results being lost or not followed up on
- Patient frustration with appointment scheduling, cancellations without notice, and being dropped as a patient
- Perceived lack of care for patient well-being, prioritizing profit over service
In patients' words
"Avoid this practice at all costs. I liked my providers enough and stayed a long time for them, but the office management and customer service is an absolute joke. They repeatedly lost my test results, created constant billing issues, were non-responsive to refill requests. Good luck getting anyone on the phone ever. Total shit-show."
— WebMD review"I was going here for over six years. This is the worst doctors office ever.!!!! They have tons of doctors but won’t let you switch doctors if you decide you want to see someone else, they are nasty to you when you ask and would rather have you go without care at all"
— LocalityBiz review"This is a very profit driven organization when one would hope for a patient care driven organization. ... The front desk staff is likely paid as little as possible as they are less than competent at almost every turn. ... Avoid this practice like the plague, they care nothing for you and only for you and your insurance providers' money."
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