Care Station at West Orange | RWJBarnabas Health
Urgent Care • West Orange, NJ
Ratings by platform
- SolvHealth: 1.6/5 (5)
- BirdEye: 4/5 (1,513)
- BestProsInTown: N/A (75)
- Yelp: N/A (78)
What patients say
Patients praise
- Some individual providers described as kind and personable
- Efficient and thorough care in some instances
- Clean facilities mentioned by some patients
- On-site X-ray capability appreciated by some patients
Common complaints
- Long wait times, even with appointments
- Dissatisfaction with administrative staff, including alleged poor attitudes and miscommunication regarding insurance/billing
- Difficulties with patient portal and obtaining test results
- Frustration over billing practices/insurance network issues
In patients' words
"showed up 15 minutes before my appointment time. signed in and then waited over 90 minutes in a waiting room with people coughing. finally left without seeing anyone to avoid exposure to covid. they well and truly suck."
— SolvHealth"The doctor I saw was very kind and personable, but the admin here was a nightmare."
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