West Orange, 1500 Pleasant Valley Way, NJ - Summit Health
Orthopedics • West Orange, NJ
Ratings by platform
- Birdeye, Healthgrades: 3.9 out of 5 (Birdeye); 3.0 out of 5 (Healthgrades) (10 reviews (Birdeye); 1 review (Healthgrades))
What patients say
Patients praise
- Some patients report kindness, caring, and knowledge among specific doctors and staff members
- Effective pediatric care and support for families from certain providers
Common complaints
- Billing and insurance communication errors, including surprise out-of-network billing
- Difficulties with appointment scheduling, including long wait times and cancellation issues
- Unprofessional staff communication and poor customer service
- Inaccurate administrative information (e.g., incorrect office addresses)
- Concerns regarding billing integrity and collections reporting
In patients' words
"I waited 4 MONTHS. The fact that no one communicated this for four months is wild. That kind of silence isn’t a small mistake. It cost me time, money, and honestly at this point my mental health."
— LocalityBiz review"If you love long wait times, non existent communication, no return calls, billing so skrewed up this is the place for you!"
— Better Business Bureau customer review"Our two children have been patients at this practice for their whole lives and the staff and doctors have always been kind, caring, and knowledgeable."
— Birdeye reviewMore clinics in West Orange
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