Hartford HealthCare Medical Group Primary Care - West Hartford
Primary Care • West Hartford, CT
Ratings by platform
- Healthgrades (Dr. Andres Makarem): 4.6/5 (10 reviews)
- Vitals (Dr. Jack A. Schmetterling): 4.5/5 (12 reviews)
- Yelp (Hartford HealthCare Medical Group, West Hartford): Not explicitly stated, but generally mixed to low for the group practice (59 reviews)
What patients say
Patients praise
- Praise for specific physicians and providers for being attentive and knowledgeable
- Good patient-provider communication with specific doctors
- Professional and smooth office visits for some patients
Common complaints
- Communication issues with staff (difficulty getting return calls)
- Dissatisfaction with front desk and administrative support
- Concerns regarding billing, insurance, and corporate policies
- Complaints about prescription management and appointment cancellations
In patients' words
"Been coming here for over a decade. I've experienced several doctors and they are all wonderful. Never had any problems with the front desk either. Love this place and everyone I've met there!"
— LocalityBiz review"Communication [is] severely lacking. On multiple occasions, it has taken five to seven days to received a return call - long after the my symptoms has subsided."
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