Trinity Health Of New England Medical Group - West Hartford Family ...
Primary Care • West Hartford, CT
Ratings by platform
- Birdeye/LocalityBiz: 4.4 out of 5 stars (39 reviews)
- Trinity Health Of New England official site: 4.8 out of 5 stars (aggregate of providers) (221 ratings)
What patients say
Patients praise
- attentive, compassionate, and knowledgeable providers
- thorough listening and explanation of care plans
- welcoming, comfortable environment for many patients
- efficient service from some staff members
Common complaints
- rude or dismissive front desk and office staff
- difficulty scheduling appointments
- perceived lack of professionalism in office environment
- occasional provider bedside manner concerns or feelings of being rushed
In patients' words
"The people that work at the front desk are extremely rude, confrontational and combative. They lack interpersonal skills. ... Just to get an appointment you have to do a lot of back and fourth and a lot of arguing."
— LocalityBiz reviewer"I really feel like I finally found a provider that actually listens to me and approaches my needs in a respectful manner and she was just absolutely amazing and you are very, very, very lucky to have her."
— Trinity Health patient survey (Jennifer Foster, APRN)"Dr. Morse is a great provider. She is attentive and caring. She goes out of her way to explain things and listen to all of my concerns and questions."
— Trinity Health patient survey (Dr. Emily Morse)More clinics in West Hartford
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