Kadlec Clinic - Associated Physicians for Women | Richland, WA
OB-GYN • Wenatchee, WA
Ratings by platform
- Providence, Healthgrades: Generally high ratings on aggregate platforms (e.g., 4.7/5 on Providence, 4.8/5 on Healthgrades) (Varies by platform (e.g., 1,138 ratings on Providence, 93 ratings for specific providers))
- Yelp, Apple Maps: Low ratings on public review sites (e.g., 2.2/5 on Apple Maps, low Yelp scores) (Approximately 25 reviews)
What patients say
Patients praise
- Many patients report highly positive experiences with specific providers, praising their professionalism, thoroughness, and compassion
- Some providers are noted for excellent communication and for making patients feel comfortable and safe during exams
- General recognition of many staff members as kind, knowledgeable, and caring
Common complaints
- Allegations of sexual misconduct, inappropriate comments, and sexual abuse against a former physician (Dr. Mark Mulholland)
- Claims that hospital administration and clinic leadership minimized or ignored patient and staff complaints regarding misconduct for years
- Reports of poor bedside manner and lack of empathy by certain providers
- Long wait times for appointments and issues with administrative efficiency/phone communication
- Concerns regarding upfront fee requirements and deposits held without consent
In patients' words
"Heather Aldridge is a great provider. Very science driven which I appreciate but also compassionate. ... Makes me feel cared about and safe."
— WebMD Patient Review"I'm in this to speak up for the women who don't want to come forward. ... Who did speak up but got ignored. Whose complaints somehow disappeared. I want to be all those people's voice."
— Former patient of Dr. Mulholland speaking to news media"Poor service, lack of empathy and deposits to be held without consent or prior knowledge to upfront fees."
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