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Behavioral Health Services | Psychiatry Services

Behavioral HealthWenatchee, WA

★★★★☆3.6/5152 reviews across 2 platforms

Ratings by platform

  • Zocdoc (Dr. Albert Wertz): 4.91/5 (33 reviews)
  • Birdeye (Wenatchee Valley Hospital & Clinics): 3.2/5 (119 reviews)
  • Vitals (Dr. Stephanie Giannandrea): High (positive anecdotal) (3 reviews)

What patients say

Patients praise

  • Professional and knowledgeable care from individual providers
  • Effective diagnosis and medication management
  • Strong patient trust in specific specialists
  • High general hospital satisfaction rates compared to national averages

Common complaints

  • Difficulties with appointment scheduling and cancellations
  • Reports of perceived lack of care or attention from staff
  • Long wait times in emergency/acute care settings

In patients' words

"Very professional and knowledgeable, helped me addressing my concerns in a very objective manner. Exceeded my expectations, highly recommended."

Zocdoc patient review of Dr. Albert Wertz

"I was misdiagnosed and took the wrong medicines for years... After several visits Dr. Giannandrea was able to accurately diagnosis my mental health issues and get me on proper medication."

Vitals patient review of Dr. Stephanie Giannandrea

"I made my appointment last month... they cancelled it today. I find it hard to believe that another one of the Nerology Drs couldn't find a way to fit me in. This place could careless about YOU."

Birdeye review of Wenatchee Valley Hospital & Clinics

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7].

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