Newton-Wellesley Hospital
Sports Medicine • Wellesley, MA
What patients say
Patients praise
- Professional and knowledgeable medical and clinical staff
- Clear communication and informative consultations
- Effective surgical outcomes and rehabilitation progress
- Convenience of walk-in services and timely access for some patients
- Compassionate, attentive, and patient-centered approach by many doctors and therapists
Common complaints
- Long wait times in clinics
- Dissatisfaction with communication or lack of transparency regarding appointment formats (e.g., unexpected telemedicine)
- Reports of dismissive staff or medical providers in specific encounters
- Instances of unhelpful or unprofessional administrative experiences
- Occasional personality clashes or perceived lack of warmth from some providers
In patients' words
"Waited in the waiting room for an hour, a PA came into the room and immediately said it was basically the funny bone nerve being bumped and she's fine. We tried several times to explain that she has a history of subluxations and it feels out of place and painful. She kept insisting it's not painful and said we could make an appointment with a doctor in two weeks if it's still bad."
— Newton-Wellesley Orthopedic Walk-In patient reviewMore clinics in Wellesley
Stephen Lazarou, MD
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Patients praise: Knowledgeable and thorough medical care · Active and empathetic listening skills.
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