Spaulding Outpatient Center Wellesley
Rehabilitation Services • Wellesley, MA
Ratings by platform
- Yelp (via Beaming Health/Apple Maps): 3.5/5 stars (8 reviews)
- Boston Consumers' Checkbook: Based on 11 ratings (11 ratings)
What patients say
Patients praise
- Highly skilled, attentive, and professional physical therapists and clinical staff
- Friendly and helpful staff members (specifically cited by some users)
- World-class facility reputation
- Convenient location and availability of free parking (noted by some users)
Common complaints
- Unprofessional and unfriendly administrative/front-desk staff
- Inappropriate staff conversations heard by patients
- Issues with facility signage and difficulty navigating the building
- Dissatisfaction with parking facilities
- Concerns regarding billing, insurance charges, and additional fees beyond standard co-pays
- Negative experiences with doctor communication or follow-up
- Long waiting lists for appointments
In patients' words
"My PT is absolutely the best, most intuitive, attentive and professional PT I have ever had in my 47 years. I come from decades of sports injuries and rehab, my experience at Spaulding with..."
— Yelp/Yahoo Local User Review"Unprofessional staff especially at the check in desk. I could hear the staffs full conversation which was not appropriate for patients to hear."
— Loc8NearMe User Review"Make sure you check the price first. Partners owns this facility and adds on addtional charges over what your insurance co-pay would be."
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