Orthopedic Walk-In - Newton-Wellesley Hospital
Orthopedics • Wellesley, MA
Ratings by platform
- Birdeye (aggregating Google reviews): 3.5 out of 5 stars (40 reviews)
What patients say
Patients praise
- Convenience of walk-in model avoiding long waits for appointments
- Professional, knowledgeable, and caring medical staff, including physicians and physician assistants
- Efficiency in providing diagnostic services like X-rays and on-site casting/bracing
- Availability of free on-site parking
Common complaints
- Concerns regarding administrative and registration processes, including issues with pre-registration policies and staff communication
- Reports of long wait times despite arriving early or at opening
- Instances of perceived dismissiveness or lack of thoroughness by some clinicians during examinations
- Frustration over clinic operational consistency and patient triage handling
In patients' words
"First of all the convenience of being a walk in is awesome! It means you don't have to wait weeks and weeks for an appointment."
— Birdeye review"Clearly the staff on the check in doesn’t care for the patients and can’t provide the proper information."
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