Mass General Brigham Cancer Institute at Newton-Wellesley Hospital
Cancer Care • Wellesley, MA
Ratings by platform
- Momentary Labs / CMS HCAHPS: 4 out of 5 stars (Newton-Wellesley Hospital overall) (617 patients surveyed (CMS HCAHPS))
- Mass General Brigham Doctors directory (Medical Oncology): 4.9 out of 5 stars (71 reviews)
What patients say
Patients praise
- High appreciation for the personalized, community-centered care where staff remember details about patients
- Strong coordination between specialists and seamless care transitions
- Effective and responsive nursing staff and support services (e.g., social workers, survivorship programs)
- Convenience of accessing top-tier Mass General Brigham expertise closer to home
- Helpful integrative therapies, counseling, and survivorship classes
Common complaints
- Complaints regarding delays in care and perceived lack of responsiveness to patient needs
- Frustration with limited evening and weekend appointment availability
- Outdated patient portal technology
- Occasional negative feedback about specific staff or physician demeanor
- Requirement to transfer to downtown Boston MGH for specific advanced procedures (e.g., awake brain surgery)
In patients' words
"We treat neighbors, not case numbers. Felt genuine when we saw them remember small details about patients."
— Newton-Wellesley Hospital Brain Tumor Program patient experience (anecdotal)"I would avoid MGB if you have other options. They really do not care about patients. They delayed care for my son for 6 days..."
— Online medical service review (localitybiz.com)"Between Dr. Kournioti and the nursing staff, I know there is a team of people who know me and understand me as an individual."
— Newton-Wellesley Hospital patient testimonial (Patch.com)More clinics in Wellesley
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