Northwestern Medicine Urology Lake Forest
Urology • Waukegan, IL
Ratings by platform
- Vitals.com (Dr. Helen C. Ahn): 4.2/5 (45 reviews)
- U.S. News & World Report (Lake Forest Hospital overall patient experience): 3/5
- Yelp (Northwestern Medicine Lake Forest Hospital overall): 2.4/5 (48 reviews)
What patients say
Patients praise
- High clinical performance ratings for the hospital in urology
- Some individual doctors are praised for their knowledge, thoroughness, and bedside manner
- Patients feel heard and at ease with well-rated specialists
- High overall hospital recommendation rates by patients
Common complaints
- Difficulties with administrative/front desk staff (e.g., rude, uncaring, unhelpful)
- Long wait times for appointments
- Communication issues (e.g., ignored phone calls, difficulty scheduling, canceled appointments)
- Perceived lack of attentiveness or bedside manner from certain providers
In patients' words
"Dr. Schaff is never rushed. He takes considerable time to full and completely discuss any and all of my questions and concerns. Dr. Schaff is very professional but can explain things in an understandable and non-technical way."
— Northwestern Medicine Doctor Profile (Dr. Matthew S. Schaff)"Dr. Ahn is a wonderful doctor. She’s caring, patient, good listener and is entirely focused on the patient. However her staff specifical the front desk needs a lot of help on how to treat patients. They are rude, have an you don’t know anything attitude, uncaring, and not helpful at all."
— Vitals.com review for Dr. Helen C. AhnMore clinics in Waukegan
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