Behavioral Health - Lake County, Illinois
Psychiatry • Waukegan, IL
Ratings by platform
- Birdeye (Lake County Health Department - Crisis Care Program): 3.0/5.0 (12)
- Rehab.com (Lake County Behavioral Health – Addictions Treatment Program): 3.0/5.0 (8)
What patients say
Patients praise
- helpful and compassionate counselors and support staff
- effective programs for recovery, skill-building, and stability
- staff going above and beyond to provide care and comfort despite potential understaffing
- life-saving interventions for some patients
Common complaints
- long wait times for appointments and services
- perceived lack of professionalism, organization, and communication among staff
- difficulties reaching staff via phone for scheduling or inquiries
- reports of dismissive or unhelpful clinical interactions
- concerns about billing or insurance handling
In patients' words
"It feels difficult leaving a negative review for this place as they do have valuable resources... but unfortunately Lake County’s Crisis Line is an absolute crapshoot."
— Birdeye Review"This place saved my life! If it weren’t for the wonderful counselors and staff, I wouldn’t be where I am today!"
— Rehab.com Review"This hospital is fantastic and If I had to I would come back to it!"
— LocalityBiz Review"They are very unprofessional and disorganized and I need to file a complaint."
— FindRecoveryCenter ReviewMore clinics in Waukegan
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