Disease Control - Lake County, Illinois
Infectious Disease • Waukegan, IL
Ratings by platform
- Birdeye (Crisis Care Program): 3 out of 5 stars (12 reviews)
- Birdeye (Tuberculosis Clinic): 4.4 out of 5 stars (10 reviews)
What patients say
Patients praise
- Presence of valuable and necessary resources for the community
- Instances of kind and professional interactions with specific staff members
- Helpful assistance with administrative tasks such as medical records
Common complaints
- Long wait times for appointments and during visits
- Difficulty reaching staff or scheduling appointments via phone
- Issues with administrative organization and communication (e.g., missed notifications, cancelled appointments)
- Concerns regarding mental health services, including perceived lack of professionalism or continuity of care
In patients' words
"It feels difficult leaving a negative review for this place as they do have valuable resources such as the Respite Center, but unfortunately Lake County’s Crisis Line is an absolute crapshoot."
— Birdeye (Crisis Care Program)"I needed a ... copy of an older medical record ... Stephanie, one of the [staff], was the quickest possible. She was able to send it thru to my patient portal... Great job!"
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