MaineGeneral Express Care - Waterville, ME
Urgent Care • Waterville, ME
Ratings by platform
- MaineGeneral Health official website: 4.7 out of 5 (Not explicitly specified for this location, but the facility maintains high overall ratings)
What patients say
Patients praise
- Efficient and fast check-in and service process
- Compassionate, knowledgeable, and attentive medical staff (physicians, PAs, and nurses)
- Professional and friendly environment
- Helpful and thorough patient care and explanations
Common complaints
- Occasional long wait times for treatment
- Communication issues regarding follow-up or diagnostic procedures (e.g., waiting for X-ray results)
- Some reports of unprofessional or dismissive behavior from intake/reception staff
In patients' words
"I like coming to the walk-in care down in Waterville because they do a good job, they get you in fast, and they take care of you well."
— Patient review for PA Lily Russell"The staff was amazing and caring , listened and answered all my questions, an was very thorough explanation"
— Patient review for DNP Christina Netten"The only thing I would suggest is if an urgent care patient needs X-ray that they should wait for radiologist to read X-ray and not be sent home."
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