Waterville Pediatrics
Pediatrics • Waterville, ME
Ratings by platform
- MaineGeneral Health Website: 4.7 out of 5 (aggregate patient satisfaction rating)
- Birdeye (for specific providers): 4.8 out of 5
- Birdeye (general office profile): 2.7 out of 5 (104 reviews)
What patients say
Patients praise
- Many patients praise the pediatricians and nurse practitioners as thorough, knowledgeable, and caring
- Providers are frequently noted for making children feel comfortable and addressing parent concerns seriously
- Some families report receiving high-quality, long-term care and feeling supported by their specific providers
- Several staff members and nurses are commended for going above and beyond to assist families
Common complaints
- Difficulty reaching the office via phone and receiving callbacks
- Long wait times in the waiting room and exam rooms
- Frustration with administrative changes following the merger with MaineGeneral, including the shift back to paper-based intake processes
- Reports of rushed appointments and feeling unheard by some providers
- Concerns regarding appointment scheduling and booking availability
In patients' words
"The doctors and rest of the staff are great. It’s just very hard to reach someone. You have to keep calling back."
— Patient review on LocalityBiz"He was very, very personable, very funny, and made the sick visit very, very, very nice. It was nice to have someone that was playful and serious at the same time and took everything I said seriously."
— Patient review on MaineGeneral profile for Dr. John Hickey"My issue with the way Waterville Pediatrics is being run now is the telephone system and inability to get through to anyone and make an appointment."
— Patient review on MaineGeneral profile for Nicole Metcalf, CPNPMore clinics in Waterville
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