Pediatrics in Waterville, ME - ProviderMatch
Pediatrics • Waterville, ME
Ratings by platform
- MaineGeneral (Dr. Melissa Taylor): 4.7/5 (46 ratings)
- MaineGeneral (Dr. John Hickey): 4.7/5 (77 ratings)
- MaineGeneral (Jenna Smith, DNP): 4.7/5 (67 ratings)
- MaineGeneral (Nicole Metcalf, CPNP): 4.4/5 (99 ratings)
What patients say
Patients praise
- Highly personable, funny, and comforting staff and providers
- Effective and thorough medical care for children
- Collaborative approach to care that respects caretaker choices
- Appreciation for flexibility and support during sick visits
Common complaints
- Difficulties with the telephone system and making appointments
- Long wait times for appointments and in the exam room
- Preference for previous electronic check-in systems over current paper-based processes
- Occasional staff communication issues
In patients' words
"He was very, very personable, very funny, and made the sick visit very, very, very nice. It was nice to have someone that was playful and serious at the same time and took everything I said seriously."
— MaineGeneral Patient Review (Dr. John Hickey)"The care with Nicole Metcalf was amazing. My issue with the way Waterville Pediatrics is being run now is the telephone system and inability to get through to anyone and make an appointment."
— MaineGeneral Patient Review (Nicole Metcalf)"Prior to Maine General taking over Wattle Pediatrics, we were using tablets for intake information and now it's reverted back to paperwork, which is extremely difficult..."
— MaineGeneral Patient Review (Dr. John Hickey)More clinics in Waterville
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