Orthotics & Prosthetics in Waterville - Hanger Clinic
Orthopaedic Surgery • Waterville, ME
Ratings by platform
- Birdeye: 4.2/5 stars (29 reviews (Birdeye))
- Promallu: 4.5/5 stars (24 reviews (Aggregated))
What patients say
Patients praise
- professional, kind, and helpful staff members
- successful treatment and effective custom orthotic/prosthetic solutions
- positive experiences with urgent or walk-in care needs
Common complaints
- billing and insurance concerns, including balance billing complaints
- perceived decline in service quality/patient experience under new management
- difficulties in getting timely responses to inquiries or appointments
- reception and customer service accessibility issues for patients with mobility limitations
In patients' words
"We are on vacation with my family and lost my 1 year old’s prosthetic leg in the ocean... In just one day, our baby is walking again and can enjoy her vacation! Our hearts are truly touched and overwhelmed with gratitude."
— Birdeye Review"Standing at the reception desk waiting for one of the workers to acknowledge your presence is insulting... Then they fit you for shoes... but charge you for more than the insurance company allows... that is called balance billing and is illegal!"
— Promallu ReviewMore clinics in Waterville
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