Orthopaedics | Maine - MaineGeneral Health

Patients praise

• Compassionate and helpful clinical care from some providers and staff
• Positive experiences with surgical outcomes and explanations of treatment options
• Competent medical explanations and patient-centered treatment planning

Common complaints

• Difficulty reaching the office via telephone (long wait times, unanswered calls)
• Perceived lack of follow-up and poor continuity of care after procedures
• Frustration with administrative processes, including appointments, referrals, and redundant testing
• Reports of poor bedside manner or lack of compassion from certain staff members