MaineGeneral Counseling | Waterville, ME
Behavioral Health and Counseling • Waterville, ME
Ratings by platform
- Recovered.org (Intensive Outpatient Program): 3.85/5 (Recovered TrustScore)
- Facebook (MaineGeneral Health overall): 4.2/5 stars (Facebook aggregate) (306 (Facebook))
- MaineGeneral Medical Center - Thayer Campus (Birdeye): 2.4/5 stars (38 (Birdeye))
- Surgery | MaineGeneral - Thayer Center (Birdeye): 2/5 stars (4 (Birdeye))
What patients say
Patients praise
- Positive experiences with individual medical providers and clinical staff attentiveness
- Helpful follow-up and post-discharge support reported by some patients
- Appreciation for staff assistance in non-clinical or administrative interactions
Common complaints
- Poor staff professionalism and perceived rudeness
- Concerns regarding patient advocacy and prioritization of profit over care
- Reports of poor communication and time management in urgent/emergency care settings
- Dissatisfaction with family participation and support in certain outpatient programs
In patients' words
"One thing I really appreciated was the fact that they set me up with a counselor after discharge to make sure that everything achieved during that week was maintained."
— Best-rehabs.com (Patient Review)"Money hungry hospital. None of their practices treat patients good. Nobody advocates for patients."
— Birdeye (Surgery Review)"Extremely rude and unprofessional receptionist, Sara. Called to ask a question about my last appointment and the secretary was extremely rude like I was a major inconvenience in her life."
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