Kennebec Behavioral Health: Mental Health & Substance Use ...
Behavioral Health and Counseling • Waterville, ME
Ratings by platform
- Rehab.com (Waterville, ME): 3.95/5 (55 reviews)
- Rehab.com (Waterville, ME - Silver Street): 4.0 (55 reviews)
- Rehab.com (Waterville, ME - Walnut Street): 4.02/5 (55 reviews)
- Birdeye: 3.7 star rating (3 reviews)
- KBH 2022 Client Satisfaction Survey (internal): 97.93% agreed/strongly agreed they like the services; 97.66% would recommend (437 of 1,484 surveys completed (29.45% response rate))
What patients say
Patients praise
- Many reviewers/patients describe friendly staff and respectful, responsive therapists
- High internal client satisfaction: ~97% would recommend and like services
Common complaints
- Complaints about lack of psychiatrists/specialized expertise and perceived treatment errors
- Reports of poor communication/professionalism at the front desk and feeling treated unprofessionally
- Some external sources show only modest ratings (e.g., ~3.7/5)
In patients' words
"“The staff is incredibly friendly, they treat you like a person and not just a number...”"
— Rehab.com review (Waterville, ME - Silver Street)"“Wish I could give this place zero stars. My experience... has been extremely disappointing... lack of actual psychiatrists... nurse practitioners... did not truly listen... poor communication and professionalism at the front desk.”"
— Rehab.com review (Waterville, ME - Silver Street)"“Kennebec Behavioral Health has a 3.7 star rating with 3 reviews.”"
— Birdeye page for Kennebec Behavioral Health"“There was an overall satisfaction rating of 97.93%... ‘I like the services I receive at KBH’… 97.66%... ‘would recommend KBH services to other people’.”"
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