Sanford Watertown Clinic in Watertown, SD
Pulmonology • Watertown, SD
Ratings by platform
- Birdeye: 3.1 out of 5 stars (40 reviews)
- Owldali: 3.3 out of 5 stars (34 ratings)
- Facebook: 72% recommendation rate (14 reviews)
What patients say
Patients praise
- High praise for specific doctors, particularly Dr. Ellen Hopper, for their compassion, attentiveness, and willingness to listen
- Some patients appreciate the efficient and friendly nature of staff and doctors when positive experiences occur
- Availability of diverse healthcare services in a convenient, local setting
Common complaints
- Dissatisfaction with scheduling and phone communication processes
- Reports of rude or unhelpful behavior by some nursing and front-desk staff
- Concerns regarding long wait times and perceived lack of attention or compassion
- Complaints about diagnostic accuracy and communication regarding procedures
In patients' words
"I absolutely LOVED my doctor (Dr. Ellen Hopper). She is kind, she listens to everything you say... One of the biggest complaints I have is that EVERY time I call to schedule an appointment, I try to explain to the scheduler whats going on and she interrupts me and puts me on hold."
— Plastic Surgery Near You review"Having been rushed through primary care appointments and my healthcare symptoms/concerns being consistently dismissed. Very frustrated and disappointed in the level of “care” provided, lack of communication, and compassion."
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