Watertown Regional Medical Center
Cardiology • Watertown, WI
Ratings by platform
- Birdeye: 4.2/5 (776 reviews)
What patients say
Patients praise
- Highly skilled and knowledgeable cardiologists (e.g., Dr. Shammo, Dr. Volkert, Dr. Iqbal)
- Compassionate, respectful, and attentive bedside manner reported by many patients
- Fast, professional, and well-organized care processes for cardiac testing and procedures
- Strong hospital-wide recognition for patient experience and safety (e.g., Healthgrades awards, Reputation 900 Award)
Common complaints
- Inconsistent customer service experiences, particularly with support/front desk staff
- Occasional reports of rudeness or lack of responsiveness during check-in or discharge processes
- Communication challenges between patients and some support staff
In patients' words
"Dr. Volkert is amazing! He makes his patients feel very comfortable to talk with him - seems willing to share as much time as needed with him. His staff is unbelievable also."
— Watertown Regional Medical Center provider page"Dr Iqbal is an amazing cardiologist and has an awesome bedside manner however his support staff including nurses and front desk associates are terrible."
— Dr. Racheleidelman.com (referenced patient reviews)More clinics in Watertown
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