Behavioral Health Services - Mental Health Counselors - Iowa
Substance Use Disorder Treatment • Waterloo, IA
Ratings by platform
- Birdeye (MercyOne Waterloo Behavioral Health Care): 2.8/5 stars (31 reviews)
- StartYourRecovery (Pathways Behavioral Services Inc): 4/5 stars (17 reviews)
- Rehab.com (Allen Hospital Counseling Center): 3.3/5 stars (152 reviews)
- Birdeye (UnityPoint Health - Allen Hospital): 3.9/5 stars (412 reviews (general hospital))
What patients say
Patients praise
- Compassionate and dedicated counselors and nursing staff who care about patients
- Life-changing inpatient experiences and long-term recovery support
- Clean, welcoming facilities and supportive community atmosphere
- Effective, affordable substance use treatment options for many patients
Common complaints
- Concerns regarding poor management, chaos, and lack of therapeutic environment in some recovery programs
- Administrative and communication issues during admission or discharge processes
- Reports of limited access to counselors or poor staff responsiveness to patient needs
- Occasional complaints regarding medication handling and medical oversight errors
- General hospital-based experiences citing issues with wait times and perceived lack of staff care
In patients' words
"Great counselors that really care. The nurses are the very best."
— StartYourRecovery (Client Review)"And more important than anything else, they really, actually care about their patients."
— FindRehabCenters (Client Review)"STAFF UNWILLIMG TO LISTEN TO CONCERNS ' COULDNT DO THEIR JOB SO SENT A PERSON HOME... TOTAL LACK OF CARING FOR THE FAMILY..."
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