Primary Care - Waterbury HEALTH
Primary Care • Waterbury, CT
Ratings by platform
- Oak Street Health Waterbury Primary Care Clinic (Birdeye/Google mix): 3.8/5 stars (16 reviews) (16 reviews)
- Oak Street Health Waterbury Doctors Office (Oak Street Health site): 3.37/5 stars (19 ratings) (19 ratings)
- Saint Mary’s Hospital - Family Health Center - Adult Medicine (Birdeye/Google): 3.9/5 stars (129 reviews) (129 reviews)
- Waterbury Hospital Health Center (Birdeye): 3.8/5 stars (321 reviews) (321 reviews)
- Waterbury Hospital (CMS/HCAHPS via Momentary Labs): 2/5 overall patient satisfaction (452 completed surveys) (452 completed patient surveys)
What patients say
Patients praise
- Clinicians described as professional, kind, and good listeners; patients reported feeling listened to and supported
- Some reviewers praised appointment quality, clear explanations, and thoroughness
- Cleanliness reported as a strength for Waterbury Hospital
Common complaints
- Difficulty reaching staff/front desk; not answering or not following up
- Staff responsiveness/communication issues (patients report help delayed or not received, nurse communication problems)
- Perceived attitude/compassion concerns and staffing/operations problems at some facilities
- Some complaints about repeated health labeling in charts (e.g., being called obese despite weight loss)
In patients' words
""Trying to reach the front desk and nobody answers""
— Birdeye review excerpt for Saint Mary’s Hospital - Family Health Center - Adult Medicine""I appreciated Dr. Borgusky's professional and kind demeanor. She took the time to listen""
— Birdeye review excerpt for Saint Mary’s Hospital - Family Health Center - Adult Medicine""So we have already put up a review about how staff at the front area of the hospital can’t seem to keep masks on""
— Birdeye review excerpt for Waterbury Hospital Health Center""Staff doesn't respond quickly when patients need help""
— hospitalstats.org summary of negative patient ratings for Waterbury Hospital""However, the hospital faces challenges in staff responsiveness, with only 48% of patients indicating they always received help""
— Momentary Labs summary of CMS HCAHPS patient experience for Waterbury HospitalMore clinics in Waterbury
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