Medstar Transportation
Non-emergency Medical Transport • Washington, GA
What patients say
Patients praise
- Vital service for low-income and disabled populations
- Ongoing legislative efforts to improve funding and service standards
Common complaints
- Long wait times for dispatch and pickups
- Significant delays causing missed medical appointments
- Shortage of wheelchair-accessible vehicles
- Unprofessional driver behavior and poor communication
- Staffing shortages at broker call centers leading to high hold times
- Difficulty reaching dispatchers for ETAs or assistance
- Lack of accountability or ineffective oversight of contractors
In patients' words
"I’ve been left stranded for HOURS By this company. Save yourself the pure torcher and just hire a taxi."
— Birdeye Review of Hopelink Transportation"The guy on the phone was the rudest and most unprofessional person I have ever come across in my lifetime... he was unwilling to help me and literally hung up on me twice."
— LocalityBiz Review of CARE E ME"The company operates 2 broken down vans that have insufficient air conditioning and smell like a cigarette... one must ask continually to not drive too fast and jerky or go over big bumps in the road or slam..."
— Birdeye Review of BRE TransportationMore clinics in Washington
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