Internal Medicine | UPMC Washington
Internal Medicine • Washington, PA
Ratings by platform
- UPMC ProviderMatch: Individual providers generally range from 4.8 to 5.0 out of 5 stars based on hundreds of reviews on UPMC's platform (Hundreds of aggregated reviews across various providers)
- US News & World Report: 4 out of 5 (Patient Experience Score)
- Zocdoc (for UPMC-GoHealth): 4.57 out of 5 (30 reviews)
What patients say
Patients praise
- High ratings for many individual providers on official UPMC platforms (often 4.8-5.0 stars)
- Some patients report thorough, accessible, and high-quality primary care
- Praise for staff being helpful and friendly in some experiences
- High patient recommendation rate for the hospital (90%)
Common complaints
- Billing practice concerns, specifically regarding unexpected "problem visit" charges for physicals
- Complaints about staff professionalism, including receptionists described as rude or ignorant
- Reports of nursing and general staff turnover negatively impacting care quality
In patients' words
"I was surprised to see that I had been billed for a problem visit instead of the new patient physical... AHN and or this office inappropriately billed me for a service which I did not request or receive."
— Local Business Review Site"Staff is helpful and friendly. Dr Silvis is fantastic! Listens to your concerns, very thorough keeps up with all of my medical concerns."
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