Laboratory Services - CharterCARE Health Partners
Testing Laboratories • Warren, RI
Ratings by platform
- Birdeye (CharterCARE Medical Associates): 2.4 out of 5 stars (38 reviews)
- Birdeye (CharterCARE Medical Associates - Cranston): 3.0 out of 5 stars (9 reviews)
What patients say
Patients praise
- Some patients report attentive and caring staff and doctors
- Positive feedback for rehabilitation and home health services
- Recognized for superior patient satisfaction in specific home health/hospice departments
Common complaints
- Difficulty scheduling appointments and long wait times
- Poor phone communication/inability to reach staff
- Billing system frustrations
- Negative experiences with lab-related workflows following organizational changes
In patients' words
"When a lab in the network lost my results, they would not help me contact the lab for weeks until I reached out to a patient advocate at the hospital."
— Birdeye patient review"The actual services provided seem fine, decent people good enough healthcare. But it stops there. The billing system is a failure."
— Yelp user review"Community members express genuine enthusiasm, saying they love them, and describe the team as so helpful when navigating important care decisions."
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