Walnut Creek Urgent Care - John Muir Health
Urgent Care • Walnut Creek, CA
Ratings by platform
- Yelp: 2.9/5 (~190 reviews)
- Google Maps/Other platforms: 2.8/5 (78-94 reviews)
What patients say
Patients praise
- Professional and caring individual doctors and medical staff (PA/MA)
- Efficient check-in process for some patients
- Clean and organized facility
- Helpful and thorough care from specific providers who listen to patients
Common complaints
- Long wait times and overcrowding
- Rude or unprofessional check-in and nursing staff interactions
- Frustration with administrative processes and insurance coordination
- Perceived lack of care, follow-through, or dismissiveness from staff
- Issues with service availability, such as X-ray department closures or limited treatments
In patients' words
"Make sure you arrive at least 8 hours before they close because they will not help you.... They do not even help with finding alternatives and very snarky!!!!"
— Apple Maps/Yelp review by Ken R."I was helped by Rehan Khan, MA and Kelien Rita, PA... they did not make me feel rushed. They listened to my need and truly wanted to help."
— Apple Maps/Yelp review by Debbie G."The doctor was very nice, but the nurses were very rude. MAs were very rude and unkind, which is not necessary."
— LocalityBiz review by Mk GarciaMore clinics in Walnut Creek
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