Psychiatry/Mental Health at Walnut Creek Medical Center
Mental Health Services • Walnut Creek, CA
Ratings by platform
- Birdeye: 1.8/5 stars (8 reviews (aggregate))
- Unilocal: 1/5 stars (1 relevant review (of 9 total for location))
What patients say
Patients praise
- Some providers are described as excellent, good listeners, and empathetic
- Patients appreciate providers who are open to discussing medication alternatives and tools for self-management
- Professional and knowledgeable care from specific individual psychiatrists
Common complaints
- Difficulty scheduling appointments and long hold times on the phone
- Frustration with mandatory, disorganized group therapy sessions instead of individual therapy
- Dissatisfaction with the frequency of appointments and recurring cancellations
- Complaints regarding dismissive or impersonal care from some providers
In patients' words
"Call in holding time is too long. We keep calling and no one answers... sent to the voicemail, only to be told that the mailbox is full."
— Birdeye Review"I feel steamrolled in every session. I’m trying to deal with serious issues and all she wants to focus on is sleep and exercise... Truly horrendous."
— WebMD Patient Review for Dr. Aiying Xiao"Dr Menon in Walnut Creek is an excellent Adolescent Psychiatrist. Great listener, transparent about her thinking regarding medical options."
— Berkeley Parents Network Recommendation"I’ve been seeing Dr Stein for many years. She keeps excellent records of meds I have tried, and is open discussing alternatives. She has a great pharmacist that calls to check up when I have new medication."
— WebMD Patient Review for Dr. Emily SteinMore clinics in Walnut Creek
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