Ellie Mental Health
Mental Health Services • Walnut Creek, CA
Ratings by platform
- Top Sober House (Ellie Mental Health): 5.0/5 (3 reviews)
What patients say
Patients praise
- Compassionate and professional therapists/providers
- Personalized and patient-centered treatment approaches
- Helpful support staff at specific locations
- Effective symptom management for anxiety, depression, and trauma
- Ease of use for specific telehealth services
Common complaints
- Difficulties reaching staff or receiving return calls
- Administrative issues including rigid cancellation/rescheduling fee policies
- Frustration with organizational communication and use of third-party answering services
- Dissatisfaction with forced group therapy sessions rather than individual care
- Long wait times and accessibility issues
In patients' words
"Amen Clinics is by far the most impressive, patient centered clinic I have had the privilege of being in contact with. They truly care about the patients they serve and are committed to getting to the root of each issue."
— TrustReviewers"DO NOT USE this group their existing policy places a significant emphasis on a $100 rescheduling fee, even when clients have valid reasons for needing to change their appointments... the organization does not values the well-being of its clients."
— Birdeye"Was interested in getting meds to help with overwhelming anxiety, but was told I had to do online educational group first... Total waste of a year."
— Birdeye"I called multiple times over a span of a few months and never received a call back... I find it very concerning that a psychology clinic would not respond to people seeking help."
— BirdeyeMore clinics in Walnut Creek
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