Malama I Ke Ola Health Center | Comprehensive Primary Care ...
Urgent Care • Wailuku, HI
Ratings by platform
- Top Rated Local: 4.3/5 (71)
- External Reviews Aggregate: 2/5 (2)
- External Reviews Aggregate: 4/5 (15)
What patients say
Patients praise
- Compassionate and caring individual providers, particularly in OBGYN and dentistry
- Modern, clean, and spacious facilities
- Provision of accessible, affordable care for underserved populations, including a sliding-fee discount program
- Specific praise for thoroughness and clarity from certain doctors and dental staff
Common complaints
- Long and unacceptable wait times for scheduled appointments
- Complaints regarding unprofessional, rude, or dismissive staff and front desk personnel
- Issues with administrative communication, including medication prescription errors and appointment scheduling miscommunications
- Reports of inconsistent care quality depending on the department or specific provider
- Frustration with rigid policies regarding patient tardiness vs. clinic delays
In patients' words
"I requested to change my primary care because I have to wait HOURS past my appointment time every time I have a scheduled appointment. ... Clearly this clinic overbooks and has zero regard for their patient's time."
— LocalityBiz Review"The providers there are incredibly caring, warm and I never felt rushed at my appointments. I highly recommend Dr Casey and Heather Milovina - they are both ..."
— MapQuest/Yelp Review"OBGYN is the best deparment I been in all of doctors offices and medical facilities! ... Dr. Hidari and Dr. Casey, they are excellent prenatal care physicians! Also every nurse staff in that department are very efficient and organized."
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