Maui Medical Group | Health Care Practitioners Serving Maui, HI
Primary Care • Wailuku, HI
Ratings by platform
- Yelp (referenced via MapQuest): 3.0 out of 5 stars (aggregate across multiple reviews) (18 reviews mentioned in one context)
- Vitals: 3.8 out of 5 stars (for individual provider Dr. Erik L. Russell) (11 reviews mentioned)
What patients say
Patients praise
- instances of kind and professional nursing or administrative staff interactions
- some patients report satisfaction with specific, long-term provider relationships
- favorable internal employee environment and teamwork culture
Common complaints
- difficulties with appointment scheduling and phone system responsiveness
- long wait times and perceived lack of availability
- dissatisfaction with bedside manner and perceived arrogance or impatience of some providers
- concerns regarding billing communication and clinical practices like medication management
In patients' words
"The nurses were wonderful and kind... However the doctor was extremely arrogant and cruel."
— Yelp/MapQuest review"While the medical personnel are mostly acceptable, their robotic phone answering system is a convoluted nightmare."
— Yelp/MapQuest review"The service from this clinic sucks. Leave a message, no call back. Try to make an appointment, sorry call back tomorrow."
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