Kaiser Permanente Wailuku Medical Office
Primary Care • Wailuku, HI
Ratings by platform
- Yelp/Apple Maps aggregate: 3.2/5 (20 reviews (on Yelp))
- USCompanies.net: Not explicitly defined (implied negative) (9 reviews (on USCompanies.net))
What patients say
Patients praise
- Friendly and helpful office staff reported by some patients
- Efficient and fast lab services in some instances
- Successful, timely appointments occasionally noted
Common complaints
- Billing disputes and overcharging concerns
- Difficulty scheduling appointments and inconsistent administrative follow-through
- Perceived lack of empathy or understanding from screening staff
- Long wait times or dismissive attitudes from staff regarding patient time
- Frustration with the grievance/complaint resolution process
In patients' words
"Terrible experience. Got quoted for my elective procedure BEFORE scheduling appt. Was overcharged by 50% AFTER procedure... Now it is 11 weeks later and they are still insisting on being paid the higher price."
— USCompanies.net review"I was told they made me a 1:50 pm appointment which was fine... In Wailuku, the front desk said to come back in two hours... Yeah I was angry at how easily they just told me to come back in two hours, as if my time was worth nothing."
— LocalityBiz review"The office staff are all friendly and helpful. doctors keep ghosting me on scheduled appointments."
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