Malama I Ke Ola Health Center | Comprehensive Primary ...
Obstetrics & Gynecology • Wailuku, HI
Ratings by platform
- Top Rated Local and others: 4.3 average across 71 reviews (source noted variation in metrics) (Varied by platform; sources aggregate scores differently (e.g., 71 reviews at 4.3; 2 reviews at 2.0; 15 reviews at 4.0))
- Wailuku-Hawaii US Companies: Mixed (ranging from 1/5 to 5/5) (5 reviews listed on specific portal)
What patients say
Patients praise
- Appreciation for specific caring and warm providers
- Positive experiences with OBGYN and pediatric departments for some patients
- Value placed on the center's role in providing affordable, inclusive care to underserved populations
- High-quality service noted in some dental and medical interactions
Common complaints
- Extremely long wait times for scheduled appointments
- Reports of unprofessional or dismissive staff/providers
- Difficulties with administrative follow-through and communication
- Perceived lack of respect for patient time (e.g., rigid policies for patient lateness vs. long doctor delays)
- Significant operational disruptions, including a major IT-related shutdown affecting patient access to records
In patients' words
"I requested to change my primary care because I have to wait HOURS past my appointment time every time I have a scheduled appointment. ... Clearly this clinic overbooks and has zero regard for their patient's time."
— Rebekah Sherman via LocalityBiz"The providers there are incredibly caring, warm and I never felt rushed at my appointments. I highly recommend Dr Casey and Heather Milovina - they are both ..."
— Yelp user review"It’s really stressful because once you get back into the system, I would imagine that they have to scan everything in and kind of backtrack the past however many weeks."
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