Maui Medical Group | Health Care Practitioners Serving Maui, HI
Internal Medicine • Wailuku, HI
Ratings by platform
- Yelp and MapQuest: Approximately 2.0 to 3.0 out of 5 stars (based on aggregated third-party platforms) (Varies significantly by platform, ranging from dozens to nearly 100 reviews per site)
What patients say
Patients praise
- Specific staff members praised for being professional, patient, and helpful
- Some patients appreciate the long-standing service history and comprehensive multi-specialty offerings
- Positive experiences with specific diagnostic procedures and clinical staff
Common complaints
- Difficulty scheduling appointments and navigating the phone/automated systems
- Long wait times for appointments and during office visits
- Staff customer service perceived as rude, unhelpful, or dismissive
- Concerns regarding inconsistent care, doctor bedside manner, and lack of continuity in provider access
In patients' words
"The service from this clinic sucks. Leave a message, no call back. Try to make an appointment, sorry call back tomorrow. Call back tomorrow, no appointments available."
— Patient review regarding Dr. Erik L. Russell/Clinic via Vitals"All I can say is IVY at the front desk is amazing! Her customer service is on point! When your stressed out and just want things to go smoothly and in a timely manner you don’t want rude people making it worse!"
— Patient review via UnilocalMore clinics in Wailuku
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